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The short answers to how keys, regions and refunds work. Can't find it? The counter's open.
For in-stock titles the key lands in your email and your account library the moment payment clears — usually under a minute. Pre-orders ship on the game's launch day.
Redeem your key
The same four steps work for Steam, Epic, Xbox, PlayStation, Nintendo and GOG — open the matching launcher and follow along.
- 1
Copy the key from your order confirmation or account library.
- 2
Open the matching launcher and sign in to your account.
- 3
Find “Activate a product” or “Redeem code” in the menu.
- 4
Paste the key and confirm. The game downloads to your library.