Terms and Conditions

1. About Us

The website and the Products offered through it are operated and sold by COMPANY NAME OÜ, registration number COMPANY NUMBER, registered at COMPANY ADDRESS. Contact: support@keyarcade.com.

COMPANY NAME OÜ acts as the seller. Product information and availability may be obtained through third-party catalogue and distribution systems, but the purchase contract is concluded with COMPANY NAME OÜ unless expressly stated otherwise.

2. Definitions

• Account: a customer account registered on the Website.
• Customer: the person accessing the Website or purchasing a Product.
• Order: a request submitted through the Website to purchase one or more Products.
• Product: a digital game key, software licence key, subscription code, gift card, wallet top-up or other digital code offered through the Website.
• Product Code: the unique activation key, serial number, voucher code or similar credential supplied after purchase.
• Publisher: the developer, publisher, platform operator, gift card issuer, software provider or other third party responsible for the underlying content or service.

3. Eligibility

You may use the Website and purchase Products only if all of the following conditions are satisfied:

• you are at least 18 years old and have legal capacity to enter into a binding contract;
• the information you provide is accurate and complete;
• you are not located in, ordinarily resident in or purchasing from a restricted country;
• your use of the Website and Product is permitted by applicable law; and
• you are purchasing for legitimate personal use and not for unauthorised commercial resale.

We may request reasonable information necessary to verify identity, age, location, payment authority or eligibility. A lawful verification failure may result in an Order being delayed, rejected or cancelled.

4. Customer Accounts

You are responsible for maintaining accurate Account information, protecting your login credentials, preventing unauthorised access and promptly notifying us if your Account may have been compromised.

You must not use false information, impersonate another person, use another person’s payment method without permission or use multiple Accounts to evade limits, regional restrictions, security controls or promotional conditions.

We may proportionately restrict or suspend an Account where reasonably necessary to investigate suspected fraud, unlawful activity, unauthorised access, abusive conduct, payment disputes or a material breach of these Terms. Suspension does not remove mandatory rights relating to valid earlier purchases.

5. Geographic Restrictions

Products are not offered to persons located in, ordinarily resident in or purchasing from Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Haiti, Iran, Iraq, Mali, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen or Zimbabwe.

We may also refuse or cancel an Order where the Customer, payment instrument, transaction or intended use is subject to applicable sanctions, export controls, payment-network restrictions or other legal prohibitions.

You must not use a VPN, proxy, false address, third-party payment instrument or other means to conceal your actual location or bypass a geographic or Product-specific restriction.

6. Product Information

Before ordering, you must review the Product title, edition, activation platform, region, supported languages, compatibility, account requirements, activation instructions, any redemption deadline, the denomination and currency of a gift card or wallet top-up, and other material restrictions shown on the Product page.

A purchase normally provides a Product Code only and does not include a physical disc, card, box, manual or other tangible item. Product images are illustrative unless expressly stated otherwise.

Catalogue information may originate from Publishers or third-party distributors. We take reasonable steps to keep it accurate. If a material description, price, region, platform or availability error is identified, we may correct it and, where necessary, cancel the affected Order and provide the appropriate refund.

7. Third-Party Platforms and Publisher Terms

Activation may require a third-party platform Account and acceptance of the Publisher’s terms, licence agreement, privacy notice, regional rules and technical requirements.

COMPANY NAME does not control Publisher platform availability, third-party account suspensions, online servers, future hardware or software changes, or third-party subscription renewal settings. This does not exclude our responsibility to supply a Product Code that conforms to its description and applicable mandatory requirements at the time of supply.

8. Orders and Contract Formation

Products displayed on the Website are an invitation to place an Order and not a binding offer. By submitting an Order, you offer to purchase the selected Product under these Terms and the information displayed during checkout.

An automated acknowledgement confirms receipt but does not necessarily constitute acceptance. An Order is accepted when payment is approved, availability is confirmed and the Product Code is made available in your Account or sent to your email address.

We may reject or cancel an Order before acceptance if the Product is unavailable, payment cannot be authorised, there is a material pricing or description error, a purchase limit applies, verification cannot be completed, the transaction appears unauthorised or unlawful, or completing it would breach applicable restrictions. If payment has already been collected for an unfulfilled Order, the amount due will be returned without undue delay.

9. Prices, Currencies and Taxes

Products may be offered in EUR, GBP and USD. The currency displayed during checkout is the currency in which we request payment.

Your bank or card issuer may apply its own exchange rate, foreign-transaction charge or cross-border processing fee. These charges are not controlled by COMPANY NAME.

The total amount payable to COMPANY NAME will be displayed before the Order is submitted. COMPANY NAME OÜ is not currently registered for value added tax and does not have a VAT registration number. We will not state a VAT registration number or separately identify an amount as VAT unless our applicable tax status changes. Any charge that we are legally required to collect will be disclosed before submission.

10. Payment

Payments may be made using Visa and Mastercard. Availability may depend on country, currency, device, transaction value and security checks.

Payment is processed through authorised payment service infrastructure. COMPANY NAME does not normally receive or store the complete card number or card security code processed directly by the payment service provider.

You confirm that you are authorised to use the selected payment method, the billing information is accurate, sufficient funds or credit are available and the payment is not connected with fraud, money laundering, sanctions evasion or other unlawful conduct.

11. Security and Fraud Prevention

Orders may be subject to automated or manual security review. We may temporarily delay delivery while reviewing a transaction presenting a reasonable fraud, security, sanctions or payment risk.

We may request proportionate verification of the purchaser, payment authority, country or billing location, Account integrity or legitimacy of the Order. Verification information is handled under the Privacy Policy.

We may refuse or cancel Orders connected with stolen payment instruments, compromised Accounts, false identities, unauthorised bulk buying, commercial resale, chargeback abuse or attempts to circumvent technical or geographic controls.

12. Digital Delivery

Products are supplied digitally. Following successful payment and any required security review, the Product Code will normally be displayed in the Customer’s Account and sent to the email address provided for the Order.

You are responsible for entering an accurate email address and maintaining access to it. If the email is not visible, check spam, junk and promotions folders, verify the Account email, review the Order page and contact support@keyarcade.com if the code remains unavailable.

Delivery may be delayed by payment verification, security review, technical issues or temporary catalogue availability. No exact delivery time is guaranteed unless expressly stated during checkout.

13. Immediate Supply and Right of Withdrawal

Products are digital content not supplied on a tangible medium. Where applicable law provides a withdrawal period, we may ask you during checkout to expressly request immediate supply before that period expires and to acknowledge that you will lose the statutory withdrawal right once supply begins.

Where legally required, the request and acknowledgement will be obtained separately during checkout and confirmed in the Order confirmation or another durable electronic format.

The withdrawal exception does not remove rights relating to a Product Code that is invalid, duplicate, previously redeemed, materially different from its description or otherwise non-conforming. See the Refund, Cancellation and Withdrawal Policy.

14. Activation and Customer Responsibilities

After delivery you must keep the Product Code confidential, redeem it only on the correct platform, comply with regional and technical restrictions, follow activation instructions and redeem it before any stated expiry date.

Do not publicly share screenshots, emails or Account pages containing a visible code. Product Codes may be redeemable by any person who obtains them.

We are not responsible for redemption by another person after secure delivery where disclosure resulted from the Customer sharing the code, losing control of email or Account access, or failing to protect credentials. This does not apply where disclosure resulted from a security failure for which COMPANY NAME is legally responsible.

15. Games, Software, Subscriptions and Stored Value

A game or software Product generally grants a limited right to activate or access the relevant content under the Publisher’s licence. Intellectual-property ownership is not transferred.

Subscription Products provide access for the period, platform and region shown. A Publisher may require an eligible account or payment method and may operate its own renewal settings. Unless clearly disclosed and separately accepted, purchasing from COMPANY NAME does not authorise COMPANY NAME to charge you automatically for renewal.

Gift cards and wallet top-ups are issued for the platform, denomination, currency and region shown. The Publisher operates the third-party wallet or stored-value account; COMPANY NAME remains responsible for supplying a Product Code conforming to its description.

16. Refunds and Non-Conforming Products

Contact us promptly if a code is not delivered, invalid, already redeemed before delivery, revoked through no fault of the Customer, for the wrong platform or region compared with its description, or otherwise materially non-conforming.

We may request reasonable evidence such as the Order number, error message, activation screenshot, platform and region information, or Publisher support confirmation. Do not disclose the complete Product Code publicly.

Depending on the circumstances and applicable law, remedies may include activation assistance, replacement, bringing the Product into conformity, a price reduction, cancellation or refund. Nothing in these Terms excludes a remedy that cannot lawfully be excluded.

17. Chargebacks and Payment Disputes

Before initiating a chargeback, contact support@keyarcade.com so that we have a reasonable opportunity to investigate and resolve the issue.

You must not falsely claim that a legitimately authorised and properly delivered Order was unauthorised, undelivered or defective. Where a chargeback is opened, we may provide the relevant financial institution with reasonably necessary Order, delivery, Account, communication and security records in accordance with the Privacy Policy.

We may proportionately restrict further purchases while a dispute remains unresolved. This does not prevent legitimate consumer or payment rights.

18. Prohibited Use

• using the Website for unlawful or fraudulent purposes;
• using stolen, unauthorised or falsified payment information;
• interfering with Website security or operation;
• using bots, scripts or automated purchasing tools without permission;
• scraping or reproducing the catalogue for commercial purposes;
• circumventing purchase, Account, regional or security restrictions;
• unauthorised commercial resale of Products;
• false refund, non-delivery or chargeback claims;
• unauthorised access to another Account; or
• infringement of the rights of COMPANY NAME, a Publisher or another person.

19. Intellectual Property

The Website’s original text, design, graphics, software, databases and branding are owned by or licensed to COMPANY NAME and protected by applicable intellectual-property law.

Game titles, software names, platform names, logos, screenshots, artwork and other third-party materials belong to their respective owners. References identify compatible Products and do not imply sponsorship, endorsement or affiliation unless expressly stated.

20. Website Availability and Liability

We aim to keep the Website and Account functions available but cannot guarantee uninterrupted or error-free operation. Access may be temporarily restricted for maintenance, security, legal or technical reasons.

Nothing in these Terms excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, failure to supply conforming digital content, or any liability that cannot legally be excluded.

Subject to mandatory law, COMPANY NAME is not responsible for loss caused by selecting an accurately described but incorrect platform, region, edition or language; failing disclosed requirements; Customer disclosure of a Product Code; or Publisher action resulting from the Customer’s breach of Publisher terms.

21. Privacy

Personal data is processed under the Privacy Policy. This may include processing necessary to manage Accounts, process and deliver Orders, prevent fraud, provide support, comply with legal and accounting obligations, handle refunds and disputes, and maintain security.

22. Complaints and Consumer Disputes

Complaints should be sent to support@keyarcade.com with the Order number, the email used for the Order, a clear description and relevant evidence. For consumer complaints governed by Estonian law, we aim to provide a written response no later than 15 days after receipt.

If a dispute between an Estonian consumer and COMPANY NAME cannot be resolved directly, the consumer may be entitled to apply to the Estonian Consumer Disputes Committee, Endla 10A, 10122 Tallinn, Estonia, at https://ttja.ee/en/consumer-disputes-committee. Nothing prevents recourse to a competent court.

23. Governing Law and Jurisdiction

These Terms and contracts concluded under them are governed by Estonian law. If you are a consumer residing elsewhere, this choice does not deprive you of mandatory protection under the law of your habitual residence.

A dispute may be brought before a court having jurisdiction under applicable law. No consumer is required to waive a court that has mandatory jurisdiction over the claim.

24. Changes, Severability and Contact

We may update these Terms to reflect changes in law, Products, payment methods, security or Website functions. The version presented when an Order was submitted generally governs that Order; updates will not retroactively remove established rights.

If a provision is unlawful or unenforceable, it will be limited to the minimum necessary and the remainder will continue. Failure to enforce a provision is not a waiver.

Contact: COMPANY NAME OÜ, registration number COMPANY NUMBER, COMPANY ADDRESS; support@keyarcade.com; https://www.keyarcade.com.