Accessibility Statement

1. Our Approach

We aim to design and maintain the Website around the principles that digital information and interfaces should be perceivable, operable, understandable and robust.

Accessibility is considered across Product browsing, Account creation, checkout, payment, Order confirmation, digital delivery, support and information about cancellation and refunds.

2. Accessibility Measures

Measures we aim to support include:

• keyboard access to core navigation and purchasing functions;
• clear headings, labels and instructions;
• sufficient colour contrast and visible keyboard focus;
• meaningful alternatives for informative images;
• forms that identify errors and explain how to correct them;
• content that can be enlarged without loss of essential information;
• compatibility with commonly used screen-reader and browser features; and
• accessible Order, delivery, refund and support communications where reasonably possible.

3. Third-Party Components

The purchasing journey may use third-party payment, security, catalogue or communication components. We seek to select and configure such components so that they do not create avoidable barriers.

Some accessibility characteristics may depend on technology operated by another provider. Customers may report any barrier encountered in those components to us.

4. Current Conformance

Accessibility is an ongoing process. This Statement does not claim that every page, device combination or third-party component is free from all accessibility barriers.

We review reported issues and make proportionate improvements based on impact, feasibility and applicable legal requirements.

5. Alternative Assistance

If you cannot access essential Product, Order, delivery, refund or complaint information, contact us and describe the format or assistance needed. We will seek to provide the information or a reasonable alternative without unnecessary delay.

6. Feedback

Accessibility feedback may be sent to support@keyarcade.com. Please include the page or function involved, the barrier encountered, the device or assistive technology used where you are comfortable providing it, and the preferred way for us to respond.

Do not include passwords, complete payment-card information or other data not needed to investigate the issue.

7. Response and Escalation

We will review accessibility feedback and respond within a reasonable period. If the issue also concerns an Order or consumer complaint, the Complaints and Dispute Resolution Policy applies.

Nothing in this Statement limits a right to contact the competent authority or pursue a remedy available under applicable accessibility or consumer law.