Digital Delivery Policy

1. Digital-Only Fulfilment

All Products are delivered digitally. No physical disc, card, box, document or parcel will be shipped unless a Product page expressly states otherwise.

2. Delivery Channels

After successful payment and any required review, the Product Code will normally be displayed in the relevant Order area of the Customer’s Account and sent to the email address used for the Order.

The Order confirmation may contain the Product Code directly or provide secure access to it. Customers should store Order information securely.

3. Delivery Timing

Delivery is normally automated after payment confirmation. An exact time is not guaranteed unless expressly stated during checkout.

We do not offer pre-orders. Products are offered for delivery following payment confirmation and any required security review.

4. Security Review

Delivery may be temporarily delayed while an Order is reviewed for payment authority, fraud, Account security, sanctions, location inconsistency or another reasonable risk.

We may request proportionate verification. A review will not be used to impose an indefinite delay. If the Order cannot lawfully or safely be completed, it will be cancelled and the amount due returned.

5. Customer Email Responsibilities

Customers must enter a valid email address, keep it accessible and protect it against unauthorised access.

COMPANY NAME is not responsible for delay caused solely by an incorrectly entered email address, an over-quota mailbox, customer-side filtering or loss of access, but will provide reasonable assistance after identity and Order details are verified.

6. If the Email Is Missing

• check spam, junk, promotions and similar folders;
• confirm the email address shown in the Account or Order;
• review the Order page in the Account;
• allow a reasonable period for payment and security processing; and
• contact support@keyarcade.com if the code is still unavailable.

7. Incorrect Email Address

Contact support promptly if an incorrect address was entered. We may require reasonable identity and payment verification before changing delivery information or reissuing access.

If a Product Code was sent to the address provided and accessed or redeemed by another person, the circumstances will be investigated. A replacement is not automatic where the error was caused by the Customer, but mandatory legal rights remain unaffected.

8. Availability and Fulfilment Failure

Catalogue availability may change between display and fulfilment. If the Product becomes unavailable, we may offer an equivalent alternative only with the Customer’s agreement or cancel and refund the affected Order.

We will not replace the ordered Product with a materially different Product without consent.

9. Delivery and Confidentiality

A Product Code should be treated as a confidential bearer credential. Do not share it publicly or provide screenshots containing the complete code.

Delivery records may be used to establish when and where the code was made available, subject to the Privacy Policy.

10. Support and Remedies

For delivery issues, contact support@keyarcade.com with the Order number and Account email. Do not send a full card number, security code or Account password.

Non-delivery remedies are described in the Refund, Cancellation and Withdrawal Policy and mandatory consumer law.